Privacy Policy
J Valdez Tree Service (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect when you visit our website or request tree service, how we use it, when we share it, and the choices you have. It applies to jvaldeztreeservice.com and to the phone, text, and email conversations we have with you about tree work at your property in Mesquite, TX and the surrounding areas.
Information We Collect
Information you give us. When you submit our quote form, call, or email, we collect the details you choose to share — typically your name, phone number, email address, the service address where the trees are, and a description of the work you need. If you send photos of storm damage or a hazard, we collect those too.
Information collected automatically. Like most websites, ours may log standard technical data such as your browser type, device, approximate location, referring page, and the pages you view. This helps us understand which content is useful and keep the site working correctly.
How We Use Your Information
- To respond to your request and prepare a written estimate
- To schedule, perform, and follow up on the tree work you request
- To document storm damage and provide records for an insurance claim
- To contact you by phone, text, or email about your project
- To improve our website, services, and customer experience
- To comply with the law and enforce our agreements
Text Messaging (SMS)
If you provide your mobile number and check the consent box on our form — or ask us to text you — you agree to receive messages from J Valdez Tree Service about your estimate, scheduling, and job updates. Message frequency varies with your project. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for help. Opting out of texts does not affect the tree work itself; we can still reach you by phone or email. We do not sell or share your mobile number with third parties for their own marketing.
How We Share Information
We do not sell your personal information. We share it only in these limited ways:
- With the crew members and office staff who need it to quote, schedule, and complete your work
- With trusted service providers who help us operate (for example, form, hosting, or analytics tools), under confidentiality obligations
- With your insurance company or adjuster when you ask us to provide claim documentation
- When required by law, or to protect our rights, property, or safety
Cookies & Analytics
Our site may use cookies and similar technologies to remember your preferences and measure traffic. You can control cookies through your browser settings; disabling them may affect some features. Any analytics we use is aggregate and is not used to identify you personally.
Data Retention
We keep your information for as long as needed to serve you, maintain our records, resolve disputes, and meet legal or tax requirements — then we dispose of it securely. Job and estimate records may be retained longer to support warranties and any future work.
Data Security
We take reasonable steps to protect the information you share. No method of transmission or storage is perfectly secure, so please avoid sending sensitive details (such as financial account numbers) through the website; call us instead.
Your Choices & Rights
You may opt out of marketing contact at any time by telling us or replying STOP to a text. Depending on where you live, you may have the right to request access to, correction of, or deletion of the personal information we hold about you. To make a request, contact us at office@jvaldeztreeservice.com or (855) 615-0568, and we will respond as required by applicable law.
Third-Party Links
Our site links to third-party services, such as an embedded Google Map and our Google Business Profile. Those services have their own privacy policies, and we are not responsible for their practices. Please review their policies before sharing information with them.
Children’s Privacy
Our services and website are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
Changes to This Policy
We may update this policy from time to time. When we do, we will change the “last updated” date above. Your continued use of the site after an update means you accept the revised policy.
Contact Us
Questions about this policy or your information? Reach us at:
J Valdez Tree Service
Mesquite, TX, United States
Phone: (855) 615-0568
Email: office@jvaldeztreeservice.com